Compliments from our customers

"Ms Liow Xiuwen has been an exemplary civil service representative, guiding me when I feel the system will let me down. She educated me on my employment rights and what I could do as possible avenues of recourse through TADM. Her patience and guidance have been more than useful and deeply appreciated!"

- Ms D

"Thank you so much for your continued assistance and support throughout this process. I truly appreciate your patience and effort in following up on this claim. Your help has made a significant difference, and I’m grateful that the matter is now resolved.
I’ve received the ECT payment — thank you once again for making this happen."

- Ms T

"I sincerely appreciate your support and guidance during the mediation process. Your professionalism and balanced approach were instrumental in achieving a fair resolution.
Your insights helped me navigate a complex and emotionally challenging situation with clarity and confidence. Thank you for your time, effort, and expertise in ensuring the process remained constructive and allowed me to move forward."

- Ms T

"We sincerely appreciate your professional and composed approach throughout the mediation process. Your clear and impartial guidance helped all parties navigate the discussion with greater understanding and focus, creating a constructive and respectful environment.
Your straightforward explanations and assistance with follow-up procedures were invaluable. Thank you once again for your support and professionalism — it was a pleasure working with you."

- Mr T

"I would like to express my sincere appreciation for the exceptional support provided by your mediator, Daphne Ang, in handling my case. Her empathy and professionalism ensured the matter was addressed with clarity and fairness, while her efficiency made the entire process far smoother than expected.
Please convey my heartfelt thanks to Daphne for her dedication and expertise—she is truly a valuable asset to your team."

- Ms X

"Jasmine was professional and demonstrated high competency in the process. Showed diligence in review of documents that were submitted and was able to have a good understanding of background rapidly. She skillfully handled interactions with the company’s Head of HR and tactfully corrected inaccuracies in some of the arguments presented.
Overall, well supported through the process and it helped me to attain a fair and positive outcome."

- Mr N

"I would like to thank Kenny Lai for his expert advice and support in resolving our recent employee dispute. His balanced approach in considering both the company’s interests and the employee’s concerns was invaluable in achieving a constructive outcome.
We greatly appreciate the professionalism, patience, and clarity Kenny brought to the discussions. His guidance not only helped us resolve the matter but also provided valuable insights on managing similar situations more effectively in the future. Thank you once again, Kenny!"

- Ms H

"Ms Erwina went above and beyond by making follow-up phone calls and sending emails regarding my case. This reassured me that I was cared for, especially during a very difficult time when I was coping with sudden employment termination while recovering from post-surgery. Her empathy and genuine concern made a significant difference. I feel that Ms Erwina is a real asset to TADM. Hence, I recommend her for service quality award to inspire all at TADM. Thank you Ms Erwina!"

- Ms P

"It has been a challenging journey, and I sincerely thank you for your time, patience, and professionalism throughout the mediation process. Your impartial guidance ensured a fair settlement while protecting my rights, and your support gave me the confidence to see this through.
I truly appreciate your encouragement and valuable advice, even while you were on leave, which brought much-needed clarity and helped bring the case to completion. Thank you once again for your meaningful work and for being there during this difficult period."

- Ms H

"We would like to express our sincere appreciation to Ms Jaycinta Daniel for the professional and balanced manner in which our case was handled. Her clarity and fairness during the mediation, along with her understanding of the challenges employers face — such as sudden staff absences, last-minute leave requests, and operational disruptions — made a significant difference.
Her guidance enabled both parties to reach a fair resolution, and we truly value the patience and expertise she demonstrated throughout the process. Thank you for helping us navigate a difficult situation with professionalism and care."

- Ms N

"I would like to express my heartfelt appreciation for mediator Mr Hanafi, whose support was invaluable throughout my case. From the outset, he was responsive, patient, and clear in his guidance. He took the time to explain each step, ensured I understood my rights, and consistently followed up without me having to chase for updates.
Thanks to his professionalism and dedication, I was able to recover my salary and resolve the matter smoothly. His assistance turned a stressful situation into a manageable one. TADM is fortunate to have someone as committed and capable as Mr Hanafi. Thank you once again for your outstanding support."

- Ms L

"Pamela demonstrated outstanding professionalism, patience, and expertise during our mediation. She guided both parties clearly through our statutory obligations and was always prompt in addressing questions. Her neutral and encouraging manner greatly facilitated constructive dialogue. Most impressively, both the employee and my co-director were unable to converse in English, but Pamela made every effort to communicate in Chinese, ensuring everyone was included and understood. With her assistance, we reached a fair agreement on the salary payout and were able to close the case amicably—without the need to escalate. Her adaptability and commitment to inclusive, effective resolution truly stand out, and we are grateful for her invaluable support throughout the process."

- Mr Q